Modify or Cancel Order

At Shopvono, we are dedicated to providing high-quality products and a seamless, transparent shopping experience from checkout to delivery. Each order is carefully reviewed, packed, and shipped with precision. If any issue arises, our support team will address it promptly and fairly to ensure your satisfaction.

Order Review & Cancellation
Please verify all order details — size, color, and quantity — before completing checkout. Orders can be canceled within 24 hours of purchase, subject to a 10% cancellation fee to cover processing costs. Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, email support@shopvono.com with your order number for faster assistance.

We do not offer direct exchanges for size, color, or style changes after purchase. If adjustments are needed, you may cancel your order within 24 hours and place a new one.

If you need guidance on choosing the right size or style, our support team is happy to help before checkout — contact support@shopvono.com for assistance.

Return Policy

Returns can be requested within 120 days of delivery. After this period, all sales are considered final.

Eligible for Return:

• Item arrived damaged or defective

• Wrong product received

• Product differs significantly from its description on shopvono.com

Not Eligible for Return:

• Items that have been used, washed, or altered

• Minor imperfections (e.g., loose threads, wrinkles)

• Missing original tags or packaging

• Damage not caused by Shopvono

How to Request a Return or Refund
Email support@shopvono.com with the following details:

• Order number

• Photos or videos clearly showing the issue

• Proof of purchase (order confirmation or receipt)

• Shipping receipt (if applicable)

Do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Process
Refunds are issued within 7 business days after we receive and inspect the returned item. You will receive a confirmation email once your refund has been processed. Refunds include original shipping charges, if applicable.

If your refund does not appear after 10–15 business days, please check with your payment provider or contact support@shopvono.com.

Additional Details

• Return Window: 120 days from delivery

• Return Shipping Cost: Customer’s responsibility (unless the issue was caused by Shopvono)

• Lost or Damaged Returns: Shopvono is not responsible for loss or damage during return transit

We are always happy to assist with your orders, returns, or refund inquiries.

📧 Email: support@shopvono.com